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I have a faulty products, who should I contact?

Use the Order Contact Form, available from you Members Homepage (must be signed In) to immediately contact us about any concern you may have with a product.

All products are warranted against faulty manufacture with additional cover for limited use warranties.
- See our Sale Terms for full details on warranties and product returns.
- All requests for return must be made within 30 Days.

Step 1: Log Into the Members homepage
Step 2: Complete a Members Support Form (Under Order Details select 'Contact us about your order')
Step 3: Complete Your Details (should automatically complete as you will be logged in)
Step 4: Advise the Reason
Step 5: Enter Invoice Number or Order ID
Step 6: Provide as much information as possible - the more you provide the faster we ca help you
Step 7: Advise your desired action
Step 8: Enter the word verification and submit the form

When your form is submitted it's sent straight to one of our staff and a case opened. A RAN (Return Authorisation number) will be issued for any return. The process of for returning are all detailed in the e-mail sent to you.

If you have any questions or which to speak with us beforehand, please do not hesitate to contact us online, or phone us now on +612 9979 9105.

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